About Us
Bank Mitra Federation of India (BMFI) is a national-level organization that represents and unites Bank Mitras across the country—those who serve as the crucial link between banks and millions of citizens, especially in rural and remote areas. The Federation works to empower Bank Mitras socially, economically, and professionally by providing them with a strong, unified platform.
Bank Mitras, also known as Customer Service Point (CSP) operators or Business Correspondents (BCs), are the backbone of financial inclusion in India. They deliver essential banking services such as cash deposits and withdrawals, account openings, pension disbursements, subsidy payments, and more—right at the doorstep of people who otherwise lack access to formal banking. Despite their vital role, Bank Mitras have long faced neglect and exploitation. Changing this reality is the core mission of BMFI.
The Bank Mitra Federation of India was founded with the vision of:
Uniting Bank Mitras from across the country under one strong, organized platform.
Protecting their rights and ensuring their voices are heard at the highest levels of government and banking institutions.
Improving their working conditions and bringing income stability.
Providing access to social security, insurance, healthcare, and regular training opportunities.
Promoting digital literacy, banking knowledge, and customer service skills among Bank Mitras.
BMFI undertakes various initiatives to support and empower Bank Mitras, including:
Identifying challenges faced by Bank Mitras and raising these concerns with banks and relevant agencies.
Organizing regular state- and national-level meetings, seminars, and conferences.
Offering training programs, helpline support, and technical assistance.
Engaging in policy advocacy with government bodies, RBI, and banking regulators.
Promoting the role and contribution of Bank Mitras through media and public campaigns.
"To ensure every Bank Mitra receives equal opportunity, dignified recognition, and a secure future."
We envision an India where Bank Mitras are not seen merely as agents, but as true representatives of rural banking. We strive to empower them with all the necessary tools, recognition, and support to perform their role with pride and confidence.
Recognizing the hard work, contribution, and struggles of Bank Mitras is our primary goal. As the Bank Mitra Federation of India, we serve as a united voice for lakhs of Bank Mitras across the nation—a movement dedicated to their rights, dignity, and long-term sustainability.
About Us
Bank Mitra Federation of India (BMFI) is a national-level organization that represents and unites Bank Mitras across the country—those who serve as the crucial link between banks and...
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